Policies
Refund & Cancellation Policy
This policy explains how returns, exchanges, refunds, and order cancellations work at TAARVIK.
1. Order Cancellation
You may request cancellation of an order within 24 hours of placing it, or as long as the order has not yet been shipped. Once an order has been packed or handed over to our courier partner, it can no longer be cancelled.
To cancel an order, sign in to your account and go to “My Orders,” or contact us at taarvikbyvd@gmail.com with your order number. If payment has already been made, the amount will be refunded as per the refund timelines below.
2. Returns
We want you to be completely satisfied with your purchase. If you are not, you may request a return within 7 days of delivery, subject to the conditions below.
Eligible for Return
- Item is unused, unwashed, and unworn, with original tags attached
- Item is returned in its original packaging
- Return request is raised within the return window from the date of delivery
Not Eligible for Return
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Items that show signs of use, washing, alteration, or damage caused after delivery
- Innerwear or similar personal-use items, for hygiene reasons confirm categories that apply
3. Exchanges
If exchanges are offered — e.g. for a different size — describe the process here, including the time window and any conditions. If exchanges are not currently offered, remove this section or state that only returns/refunds are available.
4. How to Request a Return, Refund, or Cancellation
To initiate a return, refund, or cancellation, please follow these steps:
- Sign in to your TAARVIK account and go to “My Orders”, or email us directly
- Share your order number and the reason for your request
- Our support team will confirm eligibility and share the next steps, including pickup or return shipping instructions where applicable
5. Refund Processing Time
Once a returned item is received and inspected, or a cancellation is confirmed, refunds are processed to the original payment method via Razorpay.
Refunds are typically processed within 5–7 business days of approval. The amount may take a further 5–7 business days to reflect in your account, depending on your bank or payment provider.]
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging, along with your order number. We will arrange a replacement or a full refund at no additional cost to you.
7. Questions About Refunds or Returns
For any questions about this policy or an existing return/refund request, reach out to us at taarvikbyvd@gmail.com and our team will assist you promptly.